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Cancellation policy

Last updated: 13/04/2026

Overview

This policy explains how XORRO subscriptions are managed, billed, and delivered.

Subscriptions are designed to provide a consistent supply of XORRO, with flexibility to change or cancel at any time.

By purchasing a XORRO subscription, you agree that:

Billing Cycle

Your billing cycle is structured to ensure you do not run out of XORRO:

Your first payment is taken when you place your order
Your second payment is taken approximately 20–25 days later (80-85 days for 90 day subscribers)
Thereafter, payments are taken every 30 days (90 days for 90 day subscribers)

This adjusted timing ensures your next supply arrives in good time.

Subscriptions can be changed or cancelled at any time.

You can do this by:

Cancellation will stop future renewals.

Changes must be made before your next billing date to apply to the upcoming shipment.

If notice is given after this point, the next order may already be in processing and will still be dispatched.

Once an order has been processed or dispatched, it cannot be cancelled.

If you no longer want the product, you may return it in accordance with our Returns & Refunds Policy.

You may request changes to:

Changes must be made before the next billing date to take effect.

The Vanguard discount applies only to active, continuous subscriptions.

Cancelling your subscription will remove this discount.

If you restart your subscription, standard pricing may apply.

If a payment fails:

We may cancel a subscription where necessary, including in cases of:

Email: support@xorro.store
Business name: IKONYX Ltd
Address: The Chapel, 58 London Street, Whitchurch, Hampshire, RG28 7LN