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Shipping policy

Last updated: 13/04/2026

Overview

This policy explains how IKONYX Ltd (“we”, “us”, “our”) delivers XORRO orders.

We offer free next day delivery across the UK, and ship to selected international destinations.

Free global delivery is available on 90-day subscription orders to selected countries.

UK Shipping

Free next day delivery on all UK orders.

Orders placed before 1pm (Monday–Friday) are dispatched the same day
Orders placed after 1pm are dispatched the next working day

We use a next day delivery service (Royal Mail or DPD), so your order should arrive the next working day after dispatch, subject to courier performance.

You will receive a confirmation email with tracking details once your order has been dispatched.

International Shipping

We ship to selected countries listed below.

90-Day Subscription Orders

Free global delivery applies to all 90-day subscription orders
International orders may be subject to local taxes or import duties on delivery, depending on your country

All Other Orders

Please contact us at support@xorro.store with your delivery address
We will confirm availability, shipping cost, and delivery time before processing your order

Estimated Delivery Times

Europe: 3–5 working days
United States: 3–5 working days
Rest of world: 4–8 working days

Delivery times are estimates and may vary depending on customs and local carriers.

Shipping Destinations

United Kingdom

Europe

France, Germany, Spain, Italy, Netherlands, Belgium, Ireland, Portugal, Austria, Denmark, Sweden, Finland, Poland, Czech Republic, Norway, Switzerland

United States

Rest of World

Hong Kong, Singapore, Australia, New Zealand

We may expand this list over time.

Customs, Duties & Taxes

International orders may be subject to local taxes or import duties, depending on your country.

These charges are the responsibility of the customer.

Delivery Responsibility

We are responsible for your order until it has been delivered to you.

Once delivered, responsibility transfers to you.

Delays

We aim to meet all delivery timelines, however delays can occasionally occur due to factors outside our control, including courier delays, customs processing, or transport disruption.

Delivery times are estimates, not guarantees.

Incorrect Address

Customers are responsible for providing accurate delivery details.

If an order is returned due to an incorrect address:

Re-shipping costs will be charged
Original shipping fees (if applicable) are non-refundable

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us within 7 days of expected delivery:

support@xorro.store

We will investigate and arrange a replacement or refund where appropriate.

Contact Information

Email: support@xorro.store
Business name: IKONYX Ltd
Address: 58 London St, Whitchurch, Hampshire, RG28 7LN